We hope you love your purchase, however we understand that sometimes you may change your mind and therefore you have 30 days to return any unwanted items to us.
All returned items must be in perfect condition and in their original packaging.
If you return your items within the 30-day period, we will process a refund of the item(s) to your original payment method.
Please note that return postage costs are the responsibility of the customer, unless the item is confirmed to be faulty upon inspection, in which case we will reimburse reasonable return postage costs (subject to a valid receipt).
Once your return has been received and inspected, we will notify you to confirm whether your return has been approved.
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FAULTY ITEMS
Quality is central to everything we do. If your item arrives with an imperfection or fault, please notify our team within 48 hours of delivery, including clear photographs and a description of the issue.
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REFUNDS
Refunds will be processed to your original payment method within 10 business days of approval.
If more than 15 business days have passed since your refund was approved, please contact us at contact@lumiereclassiqueframes.com or here.
INITIATING A RETURN
To begin a return, please contact us here. Our team will guide you through the process with care.